Unable to change the status of incident showing as unable to change security reason.

[Shashank_Jain]

@ShreenidhiC ,

I guess you are talking about "state" field, that you are unable to change that.

If so there must be a field level write acl. Go through it and see what roles are given there.

[Bhuvan]

@ShreenidhiC 

Refer below knowledge article and see if it is related to your scenario,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995289

If it does not work, enable ACL debug on 'Incident State' field and see which rule is causing the issue,

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/administer/contextual-security/...

If this helped to answer your query, please accept the solution and close the thread.

Thanks,

Bhuvan

[Its_Azar]

Hi @ShreenidhiC 

checking the ACLs for incident.state and the incident table itself, then confirm the roles your user has. Once you adjust the permissions or add the user to the appropriate group/role (commonly itil), you should be able to update the incident status.

If this helps do upvote and accept the solution thanks.

[Dr Atul G- LNG]

Hi @ShreenidhiC 

Pleas provide more details, with screenshot.