Unable to change the status of incident showing as unable to change security reason.

ShreenidhiC
Mega Explorer

3 weeks ago

 
0 Helpfuls
  • 1,096 Views
4 REPLIES 4

Shashank_Jain
Kilo Sage

3 weeks ago

@ShreenidhiC ,

 

I guess you are talking about "state" field, that you are unable to change that.

If so there must be a field level write acl. Go through it and see what roles are given there.

 

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain – Software Engineer | Turning issues into insights
0 Helpfuls

Bhuvan
Tera Sage

3 weeks ago

@ShreenidhiC 

 

Refer below knowledge article and see if it is related to your scenario,

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0995289

 

If it does not work, enable ACL debug on 'Incident State' field and see which rule is causing the issue,

 

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/administer/contextual-security/...

 

If this helped to answer your query, please accept the solution and close the thread.

 

Thanks,

Bhuvan

0 Helpfuls

Its_Azar
Tera Guru

3 weeks ago

Hi @ShreenidhiC 

 

checking the ACLs for incident.state and the incident table itself, then confirm the roles your user has. Once you adjust the permissions or add the user to the appropriate group/role (commonly itil), you should be able to update the incident status.

 

If this helps do upvote and accept the solution thanks.

☑️ If this helped, please mark it as Helpful or Accept Solution so others can find the answer too.




Kind Regards,

Mohamed Azarudeen Z

Developer @ KPMG

 Microsoft MVP (AI Services), India
0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

3 weeks ago

Hi @ShreenidhiC 

Pleas provide more details, with screenshot.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls