CSA question: 'What access does a user need to be able to import articles to a knowledge base?'

[sme4hire]

I need some guidance on this question. When I look through the SN Documentation, the results that I find are vague on the use of the term "access".  Originally, I'm thinking and finding information that "importing articles into a Knowledge Base requires the sn_knowledge_import role. However, I can't tell from the question itself, if the term 'access' is being general in nature or specifically, they are looking to see if I know what role is required to allow users to contribute. For example:

Question: What access does a user need to import articles into a Knowledge Base?

• A. sn_knowledge_import (a system role)

          vs

• C. Can contribute (a permission via user criteria on the knowledge base)

Even though the original question used the term access, the correct selection based on documentation seems to be:

• C. Can contribute

This matches the requirement to have can contribute user criteria in place to see and utilize the import functionality. Unfortunately, I can't find a definitive answer for this kind of question. 

[Dr Atul G- LNG]

Hi @sme4hire 

Import a Word document to create a knowledge article.

Before you begin

You must have Can Contribute access to at least one active knowledge base.

Role required: knowledge

https://www.servicenow.com/docs/bundle/xanadu-servicenow-platform/page/product/knowledge-management/...

[Nikhil Bajaj9]

Hi @sme4hire ,

Access is a general term here which means permission.

User should have can contribute acess/ permission to import articles.

If my answer helped you, please mark it- solution accepted. 

Regards,

Nikhil Bajaj

[Rafael Batistot]

Hi @sme4hire 

As per documentation… 

Import a Microsoft Word document using Knowledge Management v3 homepage to create a knowledge article.

Before you begin

You must have contribute access for at least one active knowledge base. https://www.servicenow.com/docs/pt-BR/bundle/zurich-servicenow-platform/page/product/knowledge-manag...