CSA question: 'What access does a user need to be able to import articles to a knowledge base?'
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3 weeks ago
I need some guidance on this question. When I look through the SN Documentation, the results that I find are vague on the use of the term "access". Originally, I'm thinking and finding information that "importing articles into a Knowledge Base requires the sn_knowledge_import role. However, I can't tell from the question itself, if the term 'access' is being general in nature or specifically, they are looking to see if I know what role is required to allow users to contribute. For example:
Question: What access does a user need to import articles into a Knowledge Base?
A. sn_knowledge_import (a system role)
vs
C. Can contribute (a permission via user criteria on the knowledge base)
Even though the original question used the term access, the correct selection based on documentation seems to be:
C. Can contribute
This matches the requirement to have can contribute user criteria in place to see and utilize the import functionality. Unfortunately, I can't find a definitive answer for this kind of question.
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3 weeks ago
Hi @sme4hire
Import a Word document to create a knowledge article.
Before you begin
Role required: knowledge
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
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3 weeks ago
Hi @sme4hire ,
Access is a general term here which means permission.
User should have can contribute acess/ permission to import articles.
If my answer helped you, please mark it- solution accepted.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
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3 weeks ago
Hi @sme4hire
As per documentation…
Import a Microsoft Word document using Knowledge Management v3 homepage to create a knowledge article.
Before you begin
You must have contribute access for at least one active knowledge base. https://www.servicenow.com/docs/pt-BR/bundle/zurich-servicenow-platform/page/product/knowledge-manag...
