What does this Plugin do--"com.snc.tcm.max_contact_limit_email"

[Community Alums]

Hello All, 

Please explain me what does this Plugin do in our instance--"com.snc.tcm.max_contact_limit_email"

Thanks in Advance
Utsav

[Community Alums]

Hi @Community Alums 

That is related to Telephony Contact Management (TCM). It used to handle situations where a maximum contact limit is reached in the system, and it triggers email notifications based on that limit.

e. g. This plugin ensures that an email is sent out to notify the relevant parties (for example, the customer service team, managers, or other stakeholders) that the contact limit has been exceeded.

[Robbie · Accepted solution]

Hi @Utsav JAISWAL,

This is actually a system property (found on the 'sys_properties' table) rather than a plugin.

As the property details explain, it is used to set the max contact limit for sending email within the Task Communications Management app.

System properties such as these are used so as to avoid hard-coding within scripts or codebases and can simply be updated and adjusted accordingly via these properties. (Commonly termed as externalised data)

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie

[Community Alums]

Hi @Robbie 
Got it...just one query where does this system property applies...Can I get some rough background..

Thanks in Advance
Utsav

[Robbie]

Hi @Utsav JAISWAL,

No worries. If you were to search the Script Includes where the Script contains 'max_contact_limit_email' you'll find the following Task Utilities 'classes' that call and use this property:

- CommunicationManagementUtilSNC

- CommunicationManagementDefaultHandlerSNC

- CommunicationManagementIncidentHandlerSNC

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.



Thanks, Robbie