Why tags are not visible

dwef
Tera Contributor

‎08-06-2024 01:42 AM

The tags were shared to the group in which I was present but still I am not able to see those in my tags module as well as in add tag option . Could you pls help me to resolve this asap 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-06-2024 01:45 AM

Hi @dwef 

 

Might be helpful

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0622495

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Dr. Atul G. - Learn N Grow Together
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dwef
Tera Contributor
In response to Dr Atul G- LNG

‎08-06-2024 04:52 AM

No this is not the exact issue I am facing , I am not able to view the tags anywhere (In my tags module, in list view, form view etc) though it is shared to the group in which I am the member , not only me all the members in the group are facing this.
Kindly help me with this ASAP pls

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to dwef

‎08-06-2024 05:17 AM

Hi @dwef 

 

Is Any acl blocking? are you in right scope or having required role.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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