Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Why tags are not visible

dwef
Tera Contributor

‎08-06-2024 01:42 AM

The tags were shared to the group in which I was present but still I am not able to see those in my tags module as well as in add tag option . Could you pls help me to resolve this asap 

0 Helpfuls
  • 1,884 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-06-2024 01:45 AM

Hi @dwef 

 

Might be helpful

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0622495

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

dwef
Tera Contributor
In response to Dr Atul G- LNG

‎08-06-2024 04:52 AM

No this is not the exact issue I am facing , I am not able to view the tags anywhere (In my tags module, in list view, form view etc) though it is shared to the group in which I am the member , not only me all the members in the group are facing this.
Kindly help me with this ASAP pls

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to dwef

‎08-06-2024 05:17 AM

Hi @dwef 

 

Is Any acl blocking? are you in right scope or having required role.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls