Workflow partially working for one user but works fine for admin

Austin Bedell
Tera Contributor

My workflow executes perfectly when I am an admin. When I execute the workflow as a different user with the custom apps security role it only creates 1 of the tasks.

 

I expect the workflow to always create 3 service tasks once initial ticket is created. 

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 This is the example with my admin account - workflow executes properly

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Below is What happens with the custom security role... The workflow initiates and creates 1 service task, but never creates the other 2. 

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Why would a Workflow stop after being initiated?

1 ACCEPTED SOLUTION

Hemanth M1
Giga Sage
Giga Sage

Hi @Austin Bedell ,

 

1)Do you see any errors when you execute as different user (check the flow context for errors\logs , check users have access to create tasks)

2)You can alos resolve this by setting run user as system user so that flow executes as system and create tasks despite of the users (users or admins)

 

HemanthM1_0-1697829581468.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

1 REPLY 1

Hemanth M1
Giga Sage
Giga Sage

Hi @Austin Bedell ,

 

1)Do you see any errors when you execute as different user (check the flow context for errors\logs , check users have access to create tasks)

2)You can alos resolve this by setting run user as system user so that flow executes as system and create tasks despite of the users (users or admins)

 

HemanthM1_0-1697829581468.png

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025