Workspace Notification routing

[SNOW User_03]

Hello Community,

We have set up a workspace notification and its triggering correctly, however on click of the notification it redirects to classic UI instead opening a record in workspace itself.

This has been configured as per https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/workspace/task/configure... 

Please advise.

[Community Alums]

hi @SNOW User_03 ,

can you share the configuration screenshot ?

[josely]

Facing same issue. Did you figure this out?

[deesbe]

Same issue here, would very much appreciate the help.

[deesbe]

Figured this one out. You have to add a new sys_ux_page_property in your Workspace called 'featureRoutes'.

It is of json type, and it is part of the default Service Operation Workspace. You can copy the code directly from there:

{
	"record": {
		"_default": {
			"routeInfo": {
				"route": "record",
				"fields": [
					{
						"name": "table",
						"mapping": {
							"address": "table"
						}
					},
					{
						"name": "sysId",
						"mapping": {
							"address": "sysId"
						}
					}
				],
				"params": [
					{
						"name": "selectedTabIndex",
						"mapping": {
							"address": "selectedTabIndex"
						}
					},
					{
						"name": "query",
						"mapping": {
							"address": "query"
						}
					}
				]
			}
		},
		"conditionalMappings": [
			{
				"matchingCriteria": {
					"table": [
						"kb_knowledge",
						"kb_template_faq",
						"kb_template_how_to",
						"kb_template_kcs_article",
						"kb_template_what_is"
					]
				},
				"routeInfo": {
					"route": "kb_view",
					"fields": [
						{
							"name": "table",
							"mapping": {
								"address": "table"
							}
						},
						{
							"name": "sysId",
							"mapping": {
								"address": "sysId"
							}
						}
					],
					"params": []
				}
			}
		]
	},
	"list": {
		"_default": {
			"routeInfo": {
				"route": "list",
				"fields": [],
				"params": [
					{
						"name": "listId",
						"mapping": {
							"address": "listId"
						}
					},
					{
						"name": "tinyId",
						"mapping": {
							"address": "tinyId"
						}
					}
				]
			}
		}
	},
	"inbox": {
		"_default": {
			"type": "`VIEWPORT`",
			"routeInfo": {
				"route": "inbox"
			},
			"viewportInfo": {
				"route": "inbox-sidebar",
				"fields": [
					{
						"name": "opened",
						"mapping": {
							"address": "opened"
						}
					}
				]
			}
		}
	}
}

Also, you can use regular Notification Next Experience Content and it will work dynamically rerouting to Core UI if use in on Core, or Workspace if user is on workspace.