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About Upgrade Plan Items

We have built "Upgrade Plan - Utah Patch 4". It has eleven Upgrade Plan Items. For example, "Benchmark Client" has only Customized Files made by "system" and "admin". We did not make any changes. Could you explain how those Upgrade Plan Items are cre...

Koji Yanase by Tera Contributor
  • 2314 Views
  • 4 replies
  • 3 helpfuls

How to upload a file and rename an attachment using a UI action?

Hello, I want to upload a file and after uploading the file, change the file name to "Doc" + file extension. I have this script but when I add something after "saveAttachment(g_form.getTableName(), g_form.getUniqueValue());" it doesn't run. Regards.

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Ed23 by Tera Contributor
  • 2006 Views
  • 6 replies
  • 0 helpfuls

Resolved! REST API to accept an incoming PDF - is it possible?

I need to write a REST API to accept an incoming PDF (Employee contract) from another system which generates it.  I want to attach it to the user record in ServiceNow. The external system can easily call a given REST endpoint with a POST request and ...

eddy42 by Tera Guru
  • 9896 Views
  • 12 replies
  • 4 helpfuls

Resolved! How to get value in " first assigned to".

Hii Everyone, Suppose in a incident I have created a new field name as "first assigned to" and prior to this there is already a field name as "assigned to" (we all know).So, Scenario is like--When we create a new incident and if something  some value...

Community Alums by Community Alums  
  • 2060 Views
  • 5 replies
  • 4 helpfuls

Does refresh token gets auto refreshed?

This is regarding OAtuh integration and I want to understand if the refresh token gets auto-refreshed in ServiceNow because that is not happening currently.I have gone through a couple of articles that talk about OpenID, offlince_Access, and JWT appr...

Rohant Joshi by Tera Contributor
  • 2117 Views
  • 1 replies
  • 0 helpfuls
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