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Resolved! how to call system property in catalog client script.

Hello Developers,Requirement - I have to create a client script for in some catalog item On hold state should be there and for other catalog item on hold state should not be there.Condition- I have to create a system property , in the system property...

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Devaceis by Tera Contributor
  • 2638 Views
  • 2 replies
  • 1 helpfuls

How to call system property in catalog client script

how to call a system property on a Catalog client script? I have defined a system property where the Value is one catalog item (AB). And for this catalog in state field On Hold option is there.Now Requirement if in future someone add other catalog it...

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Devaceis by Tera Contributor
  • 3913 Views
  • 5 replies
  • 1 helpfuls

Resolved! Flow Designer Action Send Email Target Record Email faded-out

Dear Community,am not able to select Trigger - Record Created or Updated > Issue Record > Assigned to > Email.The Email is faded out as show in the screen-shot  For some reason have deleted previously created flow design and when I am trying to creat...

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ravikiranmn by Tera Contributor
  • 2060 Views
  • 4 replies
  • 1 helpfuls

Resolved! Resolved incident are not auto closing

Hello All, Resolved incidents are not getting auto closed. These incidents are driven by integration, via integration these incidents are resolved.For few tickets auto closure is working but for few tickets its not.Please let me know the ways to chec...

srinidhi by Tera Guru
  • 2582 Views
  • 4 replies
  • 3 helpfuls

Resolved! glide date time difference

hello experts,i have a glide date time value which is in "2022-11-17 02:45:00" format. I need to subtract 5 hours 30 mins from it. Can anyone tell me how to do it. I am new to Scripting.Thanks in advance.

Deepika54 by Tera Contributor
  • 2821 Views
  • 4 replies
  • 2 helpfuls

ServiceNow UI Builder Attachment

OOTB UI Builder Attachment not attaching to the record with the UI builder Components. The component is configured, but it doesn't attach it to the record it's a custom scoped app, extending HR table. Any ideas why this won't attach to the record? @B...

Multiple attachment

Hi all, so how to attach multiple files (like screenshots, pictures etc)  in single custom attachment field  .example: Company Data(u_company data) (attachment field type)

SAM321 by Tera Contributor
  • 4501 Views
  • 13 replies
  • 1 helpfuls

Import Set API 利用時のエラーチェック

ServiceNow側でインポート処理に失敗したことを検知する仕組みはあるでしょうか。デフォルトではImport Set APIでのinsertMultiple処理は非同期のため、呼び出し元ではエラーを検知できないと思います。ログを見れば、ジョブの失敗が分かると思いますが、運用担当者が毎日チェックする必要が出てきます。失敗した時にメールを送信するといったことは可能でしょうか。 あるいは、同期処理にして、Azure側で通知するということも考えられます。4,000レコード程度であれば、同期処理でも呼...

Resolved! AES Locked - Cannot Add Data, Experience, or Security

Seeing the same App Engine Studio issue occur in both my company's instance and my own PDI.  The Data, Experience, and Security options are all locked, and I am unable to add.  Here's what that looks like:  Another error message also started appearin...

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Prinssi by Mega Sage
  • 4431 Views
  • 11 replies
  • 8 helpfuls

Resolved! Duplicated ticket number when inbound action triggered

Hello community, I'm facing an issue: for example, when user A send an email to abc@servicenow.com, an inbound action will be triggered and a case will be created. However, there are 2 cases with the same number but different sys_id. One of them will...

Thuy Thao by Tera Guru
  • 1464 Views
  • 1 replies
  • 2 helpfuls

Email not sent out when watch list is used

I have created a custom button so that when a person presses it, they will receive a notification. I have tested the button and it works perfectly fine, except when other people in the watch list are added. 'Send to event creator' is checked. When no...

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