Issue with a field type

Sathwik1 · 3 weeks ago

In problem task table, there was a field as "Worknotes" , in normal backend table it was acting as "Journal field" which is perfect, but in workspace the same field is acting as "HTML" field, not sure where this configuration was defined?

can anyone help me to check where we can check this configuration?

@Ankur Bawiskar

KanteS · 3 weeks ago

Hi,

The system property dictates whether journal entries (work notes/comments) in Workspaces are displayed as HTML fields or text fields Go to System Properties (sys_properties.list) and search for glide.ui.journal.use_html if true make it as false .But this is a global setting and will affect all workspaces.

or
In UI Builder go to specicfiv record field and Check the Activity Stream Look at the configuration panel on the right. It may have configurations defining the field as a rich text/HTML editor.
or

Open "Work notes" Dictionary for problem table and Look for attributes like use_html=true or similar HTML-related properties in the Attributes field.

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View solution in original post

Sathwik1 · 3 weeks ago

@Its_Sagnic

Sathwik1 · 3 weeks ago

@its_SumitNow

Dr Atul G- LNG · 3 weeks ago

Hi @Sathwik1

Could you please check this page in the UI builder and see if any flags are marked in the HTML? When I checked in the form layout, nothing was showing

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Ankur Bawiskar · 3 weeks ago

@Sathwik1

is that OOTB or custom field?

share that field dictionary config screenshots

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader