Issue with a field type

Sathwik1
Tera Expert

In problem task table, there was a field as "Worknotes" ,  in normal backend table it was acting as "Journal field" which is perfect, but in workspace the same field is acting as "HTML" field, not sure where this configuration was defined?

can anyone help me to check where we can check this configuration?

 

@Ankur Bawiskar 

8 REPLIES 8

Ankur Bawiskar
Tera Patron

@Sathwik1 

on problem_task I couldn't find Worknotes

I found Work notes which is Journal input coming from task table

AnkurBawiskar_0-1770989614841.png

 

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Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

KanteS
Giga Guru

Hi,

The system property dictates whether journal entries (work notes/comments) in Workspaces are displayed as HTML fields or text fields  Go to System Properties (sys_properties.list) and search for glide.ui.journal.use_html if  true make it as false .But this is a global setting and will affect all workspaces. 

or
In UI Builder go to specicfiv record field and Check the Activity Stream Look at the configuration panel on the right. It may have configurations defining the field as a rich text/HTML editor.
or

Open "Work notes" Dictionary for problem table and Look for attributes like use_html=true or similar HTML-related properties in the Attributes field.

If this resolved your issue, please mark this response as the correct answer and give it a like

perfect 🙂 @KanteS 

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