Cannot change (empty) label

[xMTinkerer]

Ok, so I screwed something up and now my priority field on the task table has a label of (empty):

If I click on the Table Column the Label shows as empty and when I change it, the field reverts back to empty:

The real problem is that I can't add the Priority back to the Incident form layout. Notice there is no Priority in either side:

[pavan_poul]

Hi,

Could you please check , you are in which scope, scope should be Global.

and let us know on which patch you are working?

Thanks,

Pavan

[Pradeep Sharma]

Hi Travis,

Thanks for raising an Incident on HI for this issue. Please close this thread once the issue is resolved.

[xMTinkerer]

Yea, I opened a ticket on Hi and went back with the support rep. She tried several things:

I see the custom table (x_myscope_task) send_priority field has a column_label value of "Priority" and type of "Choice": 

https://venxxxx.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=faed92694fa631000e9fa88ca310c... 



In the course of adding/modifying this custom field, it impacted the oob task.priority by wiping out the column_label:

https://venxxxx.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=a56f01404f1231000e9fa88ca310c...



We loaded XML of both sys_dictionary and sys_documentation records and unfortunately it didn't make a difference; the task.priority column_label is still empty even though Show XML confirms a value: 

<column_label>Priority</column_label> 



This sql statement: select column_label from sys_dictionary where sys_id='a56f01404f1231000e9fa88ca310c732'; 

Shows:

column_label 

Priority 



We then performed a restart of the instance and that still did not resolve the issue.



I understand this custom x_myscope_task table is associated with the Application (sys_scope); however I have not been able to recreate the issue by either adding a custom table extended from task through either method:

a) Tables module > New

-or-

b) System Applications > Applications > Create custom application (creates the table for you).

I have so many other things going on that I told her to close the ticket and we'll export the code and reset the instance back to OOB.

[nireeshareddy]

I had the similar issue when I tried to create a custom field on a table.

1. Check the sys_documentation table for the new label.

2. If you have the label but still the column label is empty then clear the cache https://<your_instance>.service-now.com/cache.do

3. You can also try logging into some other browser and you will be able to see the column label.

Please make sure that your new column label is existing in the xml record.