shazza72
ServiceNow Employee

Across industries, organisations are racing to modernise. AI, cloud, automation, digital platforms, operating model redesign. Everyone wants transformation, and they want it fast!

 

But increasingly, transformation is being executed with shrinking budgets, reduced architecture capability, and a growing pressure to “just deliver.”

If this feels familiar, it’s because we’ve been here before.

 

I remember 31 Dec 1999 when the clock struck midnight sitting in the Telstra office on a project 100s of us were on to ensure systems continued to operate.

 

The Y2K crisis didn’t emerge from a technical failure. It was the predictable outcome of earlier architectural decisions made to save space and cost: storing years as two digits instead of four. At the time, it seemed pragmatic and efficient. Decades later, it nearly broke global systems and cost billions to remediate.

It is one of the clearest examples in history of what happens when short-term optimisation outweighs long-term architectural thinking.

 

Today, we are seeing echoes of this everywhere.

 

Where Has Enterprise Architecture Gone?

Many organisations have deprioritised enterprise architecture in favour of speed and cost savings. Architecture teams are dissolved, reduced, or seen as optional. Governance is treated as overhead. Architectural decisions are pushed to delivery teams under the guise of agility.

 

The result?

  • Technology sprawl
  • Fragmented data
  • Reinvented capabilities
  • Inconsistent security
  • Poorly integrated platforms
  • Compounding technical debt

And most importantly: transformations that look modern on the surface but are fragile underneath.

Enterprise architecture hasn’t disappeared. It’s just not being empowered.

 

Imagine a world where flying cars become mass produced overnight. The technology exists, the excitement is there, and the possibilities are endless. But one question remains: how do people navigate the airspace above and below them?

Without:

  • traffic control
  • regulated lanes
  • collision-avoidance rules
  • interoperability standards
  • defined entry and exit paths
  • safety frameworks

…innovation becomes chaos.

 

This is exactly what happens when organisations adopt new technology without architectural guardrails. Innovation without structure is not progress. It’s risk.

 

Many companies pursue transformation because it’s trending, expected, or seen as a symbol of modernity. But true transformation is not a cosmetic exercise. It’s not a dashboard, a migration, or a rebrand.

It is:

  • rethinking how the organisation operates
  • reshaping business capabilities
  • redesigning end-to-end value flows
  • strengthening data foundations
  • modernising technology through intentional architecture
  • securing systems by design
  • aligning people, processes, and platforms

These things cannot happen on low budgets or without architectural discipline.
Well-designed, well-governed, secure systems don’t just happen. They are engineered.

 

When architecture is absent or undervalued, organisations pay for it later with interest. The symptoms are everywhere:

  • Projects ballooning in complexity
  • Duplicate capabilities appearing across business units
  • Security vulnerabilities created unintentionally
  • Platforms customised beyond supportability
  • Data that cannot be trusted
  • Cloud environments that cost more than on‑prem ever did
  • Transformation programs that deliver activity instead of outcomes

Every shortcut becomes a future constraint.
Every missed design decision becomes tomorrow’s Y2K.

 

The best organisations understand that enterprise architecture is not a roadblock. It is the lubrication that keeps transformation moving smoothly. It ensures that as new innovations arrive, they can be adopted safely, sustainably, and in harmony with the broader ecosystem.

 

A modern business is a complex engine. You can add new sensors, upgrade the fuel system, replace the turbo, or add autonomous features but if you don’t care for the engine block, the entire machine will eventually seize.

 

Architecture is that engine block.

The answer is not to slow innovation. Nor is it to resist change.

It’s to ensure that transformation is:

  • well considered
  • strategically aligned
  • architecturally grounded
  • secure by default
  • built on solid data foundations
  • supported by an operating model that sustains it

Innovation should never outpace our ability to absorb it safely.

If we fail to take architectural discipline seriously now, we will be recreating the same systemic risks we faced before Y2K only this time, on a much larger and more interconnected scale.

 

Food for thought

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