⭐️ The ESM ARCHITECTURE BLUEPRINT v6 Vancouver is out!!! ⭐️

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--> Here’s the link to the full-resolution Architecture Blueprint

(v6, January 2024)

This version includes our latest innovations from the Utah and Vancouver releases such as ServiceNow’s new Generative AI capabilities.

This architecture blueprint is intended to help understanding the ServiceNow platform from an ESM/GBS perspective. It covers all relevant products and areas.

For further information on the details of this blueprint, please reach out to your ServiceNow Solution Consultant or implementation partner. You will also find more details on https://docs.servicenow.com, the official ServiceNow Product Documentation.

We hope this blueprint helps you to get an overview of the ServiceNow platform and find the right use cases and solutions for your needs.

For improvement ideas and feedback, please share your thoughts in the comments below or reach out to me directly. We highly appreciate all kinds of feedback to improve the blueprint going forward.

The bigger the ServiceNow platform gets, the more effort it requires to keep the blueprint up to date. It wouldn’t be possible without the help of many experts from various areas. I’d like to use this opportunity to thank the core team for their contribution to this new version of the ESM architecture blueprint (amongst many others who reviewed and gave feedback along the process):

@Ian Leu, Martin Pscheidl, Aditi Aggarwal, Richard Hunt, Steven Jefferson, Manoj Patel, Erik Renner, Dennis Kuipers, Jan Gustafsson, Tim Norman, Ana Arroba, Roberto Galdini, Luca Rossetti, Sharath Lagisetty, Debajit Choudhury, William Wong

I also want to thank our highly valued executives supporting this effort since several years: Dave Armes, Jan Juul, Jeff Margolese, Mark Morgan, Daniel Barrett.

At the same time, I’d like to highlight the work Ian leu from my team has been leading. Check out his VSM Blueprint, which is another exceptional architecture around Value Streams and how Servicenow supports those.

#servicenow #enterprisearchitecture #gbs #esm #enterpriseservices #enterpriseservicemanagement #globalbusinessservices #sson