Add custom button in My Tasks page ServiceNow portal

[ShivangiC]

Hello,

Implementing reimbursement management. I have 2 tables Expense Request and Line of Items both are child table of Task. Employee must be able to enter single or multiple line items under single request number.

When a request is created, for Manager the submitted requests comes under My Tasks for Manager to Approve or Reject. But apart from Approve and Reject we also need a 3rd button 'Return for Review', so that incase of incorrect information the submitted request is sent back to the requestor for him/her to edit it and resend back.

How can I achieve this requirement ? Please details the steps/scripts. It must work in both portal as well as Mobile apps

[Anil Nemmikanti]

Hi @ShivangiC ,

We can add the button but that would be a widget level customization,  and we need to add a new state for the review. And for mobile it is a separate customization.

[ShivangiC]

Yes, can you help in widget customization, where to add this New State and its script?

[Anil Nemmikanti]

Hi @ShivangiC ,

please share the widget name which you are using so that I can suggest the changes? 

[ShivangiC]

id=hrm_todos_page, name= My Tasks