Best practice for Upgrade when plugins are incompatible to new versions

IceIronDragon
Tera Guru

‎11-07-2023 08:16 AM

hello all,

 

We are facing a situation where in we want to move to Vancouver release but there are three integrations which are not compatible with Vancouver release.

There is a high dependency on these Integrations.

I wanted to understand what are the best practice or action plan we can do to do a success upgrade.

We only have three instances (dev,test,prod).

 

Labels:
0 Helpfuls
  • 794 Views
1 REPLY 1

ersureshbe
Giga Sage
Giga Sage

‎11-08-2023 04:04 AM

Hi, Pls use the below link to understand the checklist before the upgrade. Incompatibility issue  - I believe you experienced it in a Non-Prod Instance. If yes, what issue you are facing?

https://downloads.docs.servicenow.com/enus/paris/upgrade/servicenow-upgrade-planning-checklist.pdf

https://docs.servicenow.com/en-US/bundle/vancouver-release-notes/page/release-notes/upgrades/upgrade...

 

 

Regards,
Suresh.
0 Helpfuls