Can the MID Server be installed on a Azure cloud server? I am not trying to manage the cloud, my customer wants all his servers in Azure.

kbruster
Kilo Contributor

‎09-27-2018 12:47 PM

Hello,

My customer wants to know if a ServiceNow MID Server can be installed on an Azure server in the cloud. If so what special configuration steps do I need to take to have it talk back to ServiceNow.

Any assistance in this matter would be greatly appreciated.

Karen

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adit
Tera Expert

‎09-27-2018 12:59 PM

I don't see any issue with it and works out well. But you need to consider few things if we have to place mid in cloud: Connectivity (Fw, etc) Performance Network latency (this is most imp) when have lots of devices to be discovered and within defined schedules & time

kbruster
Kilo Contributor
In response to adit

‎09-28-2018 05:29 AM

Adityajain,

Is there any documentation on how to implement the MID Server in Azure?

 

Karen

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User186043
Tera Guru
In response to kbruster

‎09-30-2018 05:17 PM

Not specifically on implementing on Azure, though there would be no difference installing a MID server on Azure than there would be for installing on on-prem hardware. The MID server is a Java Applet which runs on a box you configure to be 'within your network'. This means that most of the configuration is actually on your firewall to incorporate the Azure MID server box to your network.

MID Server Prerequisites: https://docs.servicenow.com/bundle/london-servicenow-platform/page/product/mid-server/concept/c_MIDServerConnectionPrerequisites.html

The most important point is the MID server must be able to communicate to the ServiceNow instance via port 443 ("The MID Server communicates securely on port 443 to the instance and requires no inbound connections"). Because ServiceNow does not allocate individual IPs, they allocate a range you must allow that range access to your MID server (ServiceNow inc. own the range though so you can be sure you're not giving access to some fly-by-night).

The only difference for on-prem hardware vs Azure will be the provisioning, and maybe allocating the IP address to firewall rules for internal network communications - though most on-prem's would still need to do this.

Rahamath
Tera Expert

‎09-29-2018 10:37 AM

yes you can install mid server in Azure Cloud