Can we highlight the VIP caller Value to red color?

[kiran115]

How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form?

In the service operation workspace form, I want to change the font color of the field value when a VIP user is selected under the caller field. Is it possible to achieve this? Can anyone suggest how to make this happen?

[Sandeep Rajput]

@kiran115 Please see if this https://docs.servicenow.com/bundle/vancouver-platform-user-interface/page/administer/workspace/task/... helps.

[kiran115]

@Sandeep Rajput , this is different and I need to change the caller value font color when VIP is selected in-service operation workspace (sow)

[Dr Atul G- LNG]

Hi @kiran115 

OOTB is available in the Xanadu release, please avoid the customization. 

[kiran115]

I have upgraded to Xanadu version. Can you suggest the steps to configure and add color to the caller selected value when the user is VIP?