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Meta keywords are not working in the ESC portal

I have a catalog item with meta tags such as Request, Req, Others. When I search in the employee center using the keywords Request or Req, I obtain results. However, when I use the keyword Others, I don't get any results. Can anyone suggest how to ov...

kiran115 by Tera Contributor
  • 487 Views
  • 1 replies
  • 0 helpfuls

Change Request total Onhold duration

Hi There, There is requirement, to calculate total On Hold duration of Change Request. If Change is On hold for X days in Assess state and moved to Authorize state.In Authorize state change is On hold for Y days and moved to Scheduled State.In Schedu...

Resolved! How to create Non Human User in ServiceNow

Hi Experts, Does ServiceNow supports non human users? I went through https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-groups/task/t_CreateAUser.html Web service access only - Is this configuration paramet...

Ajit by Tera Contributor
  • 1804 Views
  • 6 replies
  • 6 helpfuls

Integrating third party tool to ServiceNow

Hi There, Greetings!!! We are trying to integrate (REST) ServiceNow and third party tool, in which third party should be creating articles into ServiceNow instance (Uni-directional). What details should be provided from ServiceNow to third party deve...

Community Alums by Community Alums  
  • 1153 Views
  • 3 replies
  • 1 helpfuls

Single/Multiple hierarchies in IRM

Do any customers have multiple entity hierarchies maintained:  one for Risk, a separate one from Audit and SOX etc. or do y'all maintain one hierarchy for different areas? The use case is everyone has different source systems: and relationships need ...

Kass3m by Tera Expert
  • 835 Views
  • 2 replies
  • 1 helpfuls

UPGRADE CENTER APPLICATION

I am reaching to inquire if there was some guide available to setup the upgrade center for ServiceNOW upgrades ie from Utah to Vancouver.  It is a new module and I am wondering if there are folks who has done this successfully and may be open to help...

adaptivert by Giga Guru
  • 995 Views
  • 6 replies
  • 0 helpfuls

Knowledge Management Dashboard - Top Searches

Hello All,Good Morning. How are you?We have a knowledge management dashboard in our servicenow instance.In that dashboard, we do have titles named "Top Searches - All", "Top Searches - Knowledge", "Top Searches - Catalog Item", "Top Searches - Incide...

rampikutva by Tera Contributor
  • 1523 Views
  • 10 replies
  • 1 helpfuls

Resolved! Filter out people which are on leave

Hi Experts, I need help in one logic where in a variable I am getting multiple people. Now what I want to do is I want to remove people who will be absent(their data is present in one table) from that available variable.How can this be achieved?

SnowUserDev by Tera Contributor
  • 957 Views
  • 5 replies
  • 1 helpfuls