Can we highlight the VIP caller Value to red color?

[kiran115]

How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form?

In the service operation workspace form, I want to change the font color of the field value when a VIP user is selected under the caller field. Is it possible to achieve this? Can anyone suggest how to make this happen?

[Dr Atul G- LNG]

Hi @kiran115 

Check your SOW is on the latest version. Now go to WS and create new incident where the caller is VIP.

[kiran115]

I need to clarify my requirements from your example. Can we change the font color of George Warren to red instead of displaying the VIP tag?

[Dr Atul G- LNG]

Hi @kiran115 

I doubt we can change the color, it is not coming from field style and I did not explore this via UI builder but look like it is in core code and we cant change.