CI earlier created could not be found when submitting Change Request
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11-22-2024 01:41 PM
Hi,
I created some CIs and Users could not find it when submitting Change Request. What do I do at this point please?
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11-22-2024 11:05 PM
Hi @Ifeoluwa Adeogu ,
Check if your CI is meeting the reference qualifier conditions on the field.
Regards,
Chaitanya
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11-23-2024 03:07 AM
@Ifeoluwa Adeogu wrote:Hi,
I created some CIs and Users could not find it when submitting Change Request. What do I do at this point please?
Hello,
It sounds like the CIs might not be properly linked or visible in the Change Request form. Here are a few steps to troubleshoot:
Check CI Visibility: Ensure the CIs are correctly associated with the Change Request.
Update Related Lists: Go to the CI record and check the Related Lists section. Add the "Change Requests" related list if it's missing.
Personalize Form: Customize the form to ensure the "Change Requests" related list is visible.
Best Regards,
Sonia Lewis
