CI earlier created could not be found when submitting Change Request

Ifeoluwa Adeogu
Kilo Contributor

Hi,

I created some CIs and Users could not find it when submitting Change Request. What do I do at this point please?

2 REPLIES 2

Chaitanya ILCR
Kilo Patron

Hi @Ifeoluwa Adeogu ,

Check if your CI is meeting the reference qualifier conditions on the field.

 

Regards,
Chaitanya

sonia598lewis
Giga Contributor

@Ifeoluwa Adeogu wrote:

Hi,

I created some CIs and Users could not find it when submitting Change Request. What do I do at this point please?


Hello,
It sounds like the CIs might not be properly linked or visible in the Change Request form. Here are a few steps to troubleshoot:

  1. Check CI Visibility: Ensure the CIs are correctly associated with the Change Request.

  2. Update Related Lists: Go to the CI record and check the Related Lists section. Add the "Change Requests" related list if it's missing.

  3. Personalize Form: Customize the form to ensure the "Change Requests" related list is visible.

    Best Regards,
    Sonia Lewis