Configuration item in requested item

[Community Alums]

Hi,

There is a field "Configuration Item [configuration_item]" available in table "Requested Item [sc_req_item]". From out of box behavior , reference qualifier for the field is configured to allow only those configuration items which have install status as "In Stock" only. 

I understand that ServiceNow must have considered this because of certain reason. Any idea why other install status for this field is not considered in out of box design? 

Regards,

Ajeet

[jaheerhattiwale]

@Community Alums RITM will be created for ordering something. for example a laptop. So if its in stock then only you can order it right. That why the status "In stock" is checked.

Notice in the above image all the "In stock" CIs are of class computer. So you can order any one these.

Please mark as correct answer if this has helped you

[Community Alums]

Thanks @jaheerhattiwale for your prompt response on this. 

I understand that only in stock CI filtering is valid in case if I am ordering something like computer. In real scenario there could be multiple catalog items which needs to refere CI which have already been installed or in different status other than in stock. 

Regards,

Ajeet

[jaheerhattiwale · Accepted solution]

@Community Alums As per my research:

You can notice that the configuration item field is not mandatory hence if it is for ordering something the the in stock status can be considered and if it is for some thing else we can keep that as blank. And we can have a separate variable in catalog item for which references to CI table which serves our purpose.

[Sai Cerni]

In our instance many CI’s are created manually such as hardware, software and there is another field in the SCTASK table which is category and sub categories.

They are also making CI field mandatory in the sc_task table. Is this a good practice? 

what is the best solution for this?