Configuring ITSM Reporting Integration with Power BI or Dynamics 365

CarolMa6
Tera Expert

‎04-01-2025 04:38 AM

Hi, 

What are the options for configuring ITSM reporting integration with Power BI or Dynamics 365? Additionally, what is the architecture of ServiceNow for ITSM reporting, what security measures are recommended, where is the data stored, and how can one access this data? Given that the Power BI connector is a paid option, what other integration alternatives are available?

 

Regards 

CarolMa

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-01-2025 04:52 AM

Hi @CarolMa6 

Yes, you can use Power BI for reporting, but before that, I would recommend analyzing the SN reporting. With the introduction of platform analytics, SN has significantly enhanced its reporting capabilities, including predictive intelligence.

You can connect with your SN account manager to get a demo of SN's reporting capabilities.

https://www.servicenow.com/docs/bundle/yokohama-now-intelligence/page/use/par-for-workspace/concept/...

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0860137

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Dr. Atul G. - Learn N Grow Together
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