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ā12-18-2023 03:55 AM
Hello Experts,
Need some suggestion to model the Application service have gone through CSDM 4.0 but still have some confusion
Example : Lets say what have you would have modelled as per best practice if there are 3 components say example
1. Printing Platform
2. HP Printers
3. Canon Printers
4.Printing essentials/accessories
Would Application Service = Printing Platform or individual 'HP Printers' and so on
For now we do not use Service Mapping but be using it later. SO if I model Application Service = Printing Platform
what would be entry point in Service Mapping , do we have to give separate entry points for each one or it would be best to have Application Service = HP Printers and so on.
Please suggest your thoughts would be helpul.
Thanks
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ā12-18-2023 04:35 AM
- "Printing Platform" sounds like an application service. A deployed application stack that supports an IT service.
- "HP Printers": I would track this as a Dynamic CI Group (a kind of application service) that uses the CI filter of "Class = Printer & Manufacturer = HP".
- "Canon Printers": I would track this as a Dynamic CI Group (a kind of application service) that uses the CI filter of "Class = Printer & Manufacturer = Canon".
- "Printing accessories" sounds like a Business Service. This is something IT does for the business but it's not a deployed instance of an application or a live operational CI.
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ā12-18-2023 04:00 AM
Hi @Nisha30
Remember these definitions
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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ā12-18-2023 04:03 AM
Hi Atul,
Thanks for your reply ,I am aware of definitions in whitepaper and documents but what I really looking for is the above example with points which have mentioned can you put some thoughts on the query .
Thanks

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ā12-18-2023 04:35 AM
- "Printing Platform" sounds like an application service. A deployed application stack that supports an IT service.
- "HP Printers": I would track this as a Dynamic CI Group (a kind of application service) that uses the CI filter of "Class = Printer & Manufacturer = HP".
- "Canon Printers": I would track this as a Dynamic CI Group (a kind of application service) that uses the CI filter of "Class = Printer & Manufacturer = Canon".
- "Printing accessories" sounds like a Business Service. This is something IT does for the business but it's not a deployed instance of an application or a live operational CI.