We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

CSDM Application Service

Nisha30
Kilo Sage

Hello Experts,

Need some suggestion to model the Application service have gone through CSDM 4.0 but still have some confusion 

Example : Lets say what have you would have modelled as per best practice if there are 3 components say example

1. Printing Platform

2. HP Printers

3. Canon Printers

4.Printing essentials/accessories

 

Would Application Service = Printing Platform or individual 'HP Printers' and so on 

For now we do not use Service Mapping but be using it later. SO if I model Application Service = Printing Platform

what would be entry point in Service Mapping , do we have to give separate entry points for each one or it would be best to have Application Service = HP Printers and so on.

 

Please suggest your thoughts would be helpul.

Thanks

 

 

 

1 ACCEPTED SOLUTION

Ryan Duce
Tera Guru
  1. "Printing Platform" sounds like an application service. A deployed application stack that supports an IT service.
  2. "HP Printers": I would track this as a Dynamic CI Group (a kind of application service) that uses the CI filter of "Class = Printer & Manufacturer = HP".
  3. "Canon Printers": I would track this as a Dynamic CI Group (a kind of application service) that uses the CI filter of "Class = Printer & Manufacturer = Canon".
  4. "Printing accessories" sounds like a Business Service. This is something IT does for the business but it's not a deployed instance of an application or a live operational CI.

View solution in original post

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @Nisha30 

 

Remember these definitions

 

LearnNGrowAtul_0-1702900811421.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Hi Atul,

Thanks for your reply ,I am aware of definitions in whitepaper and documents but what I really looking for is the above example with points which have mentioned can you put some thoughts on the query .

Thanks

Ryan Duce
Tera Guru
  1. "Printing Platform" sounds like an application service. A deployed application stack that supports an IT service.
  2. "HP Printers": I would track this as a Dynamic CI Group (a kind of application service) that uses the CI filter of "Class = Printer & Manufacturer = HP".
  3. "Canon Printers": I would track this as a Dynamic CI Group (a kind of application service) that uses the CI filter of "Class = Printer & Manufacturer = Canon".
  4. "Printing accessories" sounds like a Business Service. This is something IT does for the business but it's not a deployed instance of an application or a live operational CI.