Device 42 (Discovery Tool)Integration with SNOW CMDB

Rahul Priyadars
Tera Sage
Tera Sage

‎12-17-2018 04:08 AM

I am looking for some actual experiences and Tip around Device 42 Integration with Service Now.

Any document will also help.

Exploring below link as of now- https://docs.device42.com/external-integrations/device42-servicenow-connector/

Regards

RP

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Sanjeev Kumar1
Kilo Sage

‎12-17-2018 04:22 AM

Hi,

 

The link you provided is giving you all information.

First you install all required app on ServiceNow and start it.

See more @ https://www.device42.com/integrations/service-now/ 

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Rahul Priyadars
Tera Sage
Tera Sage

‎12-17-2018 04:58 AM

i will post once i am done with this integration. First Step done. 

Regards

RP

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Rahul Priyadars
Tera Sage
Tera Sage

‎01-24-2019 08:59 PM

Hi Experts,

If any one has any input on below point.

Since Device-42 is capable of auto discovers & manage data for various cloud customer tenants.But after reviewing the Device 42  connector  we are not seeing any mapping for Device 42 Cloud company tenant and service now company/domain as our service now is also Domain Separated. So this may lead to change the device 42 connector  Transform Maps sitting at Service-Now end.

Any one has implemented CMDB load as per service Now domains ?

Regards

Rahul

Rahul Priyadars
Tera Sage
Tera Sage

‎01-31-2019 05:09 AM

Adding my observations here so it may help others in future.

Few Points which is Critical 

(1) Had Meeting With Vendor - Current Device 42 Connector is not designed  for Domain Separated Service Now.

(2) Current D-42 Connector which will PUMP data to Service Now CMDB is limited to Only 5 Classes. For Other you need to Customize the connector Again. 

I see a lot of Improvisation is needed in D-42 Connector to Integrate Service Now CMDB. 

 

Regards

RP