Device 42 (Discovery Tool)Integration with SNOW CMDB

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12-17-2018 04:08 AM
I am looking for some actual experiences and Tip around Device 42 Integration with Service Now.
Any document will also help.
Exploring below link as of now- https://docs.device42.com/external-integrations/device42-servicenow-connector/
Regards
RP
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12-17-2018 04:22 AM
Hi,
The link you provided is giving you all information.
First you install all required app on ServiceNow and start it.
See more @ https://www.device42.com/integrations/service-now/

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12-17-2018 04:58 AM
i will post once i am done with this integration. First Step done.
Regards
RP

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01-24-2019 08:59 PM
Hi Experts,
If any one has any input on below point.
Since Device-42 is capable of auto discovers & manage data for various cloud customer tenants.But after reviewing the Device 42 connector we are not seeing any mapping for Device 42 Cloud company tenant and service now company/domain as our service now is also Domain Separated. So this may lead to change the device 42 connector Transform Maps sitting at Service-Now end.
Any one has implemented CMDB load as per service Now domains ?
Regards
Rahul

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01-31-2019 05:09 AM
Adding my observations here so it may help others in future.
Few Points which is Critical
(1) Had Meeting With Vendor - Current Device 42 Connector is not designed for Domain Separated Service Now.
(2) Current D-42 Connector which will PUMP data to Service Now CMDB is limited to Only 5 Classes. For Other you need to Customize the connector Again.
I see a lot of Improvisation is needed in D-42 Connector to Integrate Service Now CMDB.
Regards
RP