Hi everyone,
I'm looking for insights and experiences on how to improve our way of developing to be more aligned with the DevOps philosophy. The majority of our team is still working with update sets while a part of the team (CMDB) started their development with the Azure DevOps integration. That proved to be a great way of working but we are struggling to expand it to the more core ITSM stuff that we are building/changing.
It is quite clear that CMDB can have multiple applications:
- Global application for commonalities
- Scoped applications for specific integrations
We are struggling to translate this to the general parts of the platform (change management, case management, incident management, SLAs, ACLs etc.)?
Should we have:
- multiple global applications with pipelines where we capture those changes?
- One global application for all core ITSM things? I see challenges with multiple people working on it.
From what I read I see a big push from ServiceNow towards a more DevOps way of working rather than sticking with update sets but there is little guidance on this topic. An additional issue is that you cannot work on everything from Studio which complicates capturing certain updates.
What are your experiences working with DevOps in ServiceNow? How do you organize your applications? I would love to start a discussion to see what the community is doing on this topic or what ServiceNow currently recommends.
