Scoped App vs Update Set

[williambusb]

I'm looking for documentation from ServiceNow that outlines best practices for deciding whether deliverables should be developed as scoped apps or update sets. Anyone know of such an animal?

[GlideFather]

ahoy @williambusb,

what animal are you referring to? 😉 

There's no universal answer to this, if you do small changes you can capture them in update set of that particular scope, if more scopes are moving, then you can create a parent in global and associate the update sets of scoped apps to it and then you deploy a single (parent) update set. This allows you to move only some particular changes, so it is more granular.

Or you can deploy it as the whole scoped app, but that will move everything from that scope.

It really depends on your conventions as well as what is being deployed between environments... even for the same instance the approach can vary each time depending on the nature as explained above.

Let me know if you have any particular scenario or situation to help you choose better between the two