Different service Now URL for different tenant in Domain Separated Service now

[Rahul Priyadars]

Hi Support,

We have MSP setup with service now URL- msp.service-now.com
We are implementing a customers' ITSM in same instance as separate
domain with customized Forms for IM , PM and CM. We will also use
Multi SSO plugin for integration with IDP's which will belong to
different customers.So my query is on URL branding...
I am aware that Multi SSO will have URL appended with Glide record
of Customer.- /login_with_sso.do?glide_sso_id=<sys_id of the sso configuration

so initial URL will same and post fix will vary as per provider.
My questuion is can we brand service now URL in domain separated instance
considering SSO in scope too.
Example right now for MSP- mspxyz.service-now.com

In same MSP setup we have a customer pqr so can we make URL look like
pqr.service-now.com

How its possible?

Regards
RP

[Daniel Draes]

No, we do not support this kind of setup (multiple URLs for one instance). 

The only part you can control is the context behind the FQDN. so you could have a msp.service-now.com/customerA and msp.service-now.com/customerB. These are entry points to a service portal though, not the native UI.

[Rahul Priyadars · Accepted solution]

Just want to Add one point here - Some how its possible in London Release but Not In Kingston release.

 In  the London release we have a plugin called "Custom URL". This URL makes it possible to create multiple CNAME redirects to the same instance. So effectively allowing to create Custom URLS to will connect to the instance. 

Regards

RP

[Dhirendra Singh]

Hello

I am trying to set CNAME in freenom, can you tell me what needs to be put in Name? i tried leaving it blank but doesnt work; wont take https:// but saves with www but then it doesnt work.