Discovery of Printers
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12-21-2022 09:27 AM
While discovering printers instead of name attribute model name gets updated in the name filed.
Any suggestions why so?.
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12-23-2022 06:26 AM
It could be due to missing configuration, see here:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0824632
You can also review the probes running this discovery (SNMP / port 161 typically), perhaps check discovery log for details. It could be a data mapping issue, I can't remember 100% now if in the basence of a name the model name would be used - I think that is the case though, so that you don't see "empty" CIs in reference fields. So perhaps your probe is not getting the name attribute at all.
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12-23-2022 06:40 AM
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0824632 : This I have done, but not working though printers returned correct name through DNS name.. This issue is not with every model, its with specifics one...
You can also review the probes running this discovery (SNMP / port 161 typically), perhaps check discovery log for details. It could be a data mapping issue, I can't remember 100% now if in the basence of a name the model name would be used - I think that is the case though, so that you don't see "empty" CIs in reference fields. So perhaps your probe is not getting the name attribute at all. :
I have checked the payload xml where sysname = mode name instead of Printer name...
Can you pls tell me exact step to resolve the issue?.
