Does using delegation impact licensing?

[cynlink1]

Hi,

Does allowing an user to specify a delegate consume additional licenses if the delegate does not have the same roles?

For example; if an itil user delegates an ess or scoped app user as his/her delegate. Would the ess or scoped app user be able to process approvals, etc. without consuming an additional fulfiller license?

Regards,

Cyndi

[Jaspal Singh]

Hi,

No that will not included as an additional license. For quick check impersonate the approver who needs to approve something copy the link & then check the same with link with any other (User with no role).

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[IamGroot]

As long as there is no "licensed role"added to the user, ServiceNow will not count it as an additional license.

[The SN Nerd]

The person that is delegated access should have the same license as the person who delegated it.

Standard ACL's still apply!

Setting someone as a delegate doesn't give them all their access, just approvals.

If they don't have an approval license, I'm pretty sure that is non-compliant, but it will probably never get audited.