Domain Separation - Do we need a dev and prod instances for Child domains

[Donna12]

Domain Separation - Do we need a dev and prod instances for Child domains

I have a dev and a prod instance for the TPSM Master domain,  however what about any child domains (our customers) that want customizing their instances?  How can we accomplish dev and UAT ?  Can I, should I create another child domain (Dev)?  How does all this work?  thanks

[Hemanth M1]

Hi @Donna12 ,

I am not sure i understood your question correctly, do want to create a new child domain under TPSM master domain?

Basically you keep your data in the lowest possible domain and configuration in the higher domain , if any customization needed , lets say a BR running on the master domain that applies to all the child domains but if u need override , create a new BR in the child domain and update override field with the BR running in the Master domain i.e TPSM.

[Donna12]

Hi

I appreciate your response. Say I have company B (tenant) and we want to customize the service catalog by adding a new form and flow (not at TPSM level).  Ideally this work would first get done in a non-prod environment but Company B only has a prod instance.  Should I be creating a dev instance for company B to do development and UAT work in?  Does each tenant need their own dev instance typically?  If so what do those interaction looks like with update sets?  Thanks

[Hemanth M1]

Hi @Donna12 ,

1)Firstly Catalog items are not domain separated with base domain separation plugin , you have to install "com.glideapp.servicecatalog.domain_separation" to enable domain separation for catalog item (unless you have custom solution in place to restrict catalog item from other domains)

2)You don't need to have own dev instance for company B ,you can clone Prod to your existing dev and Company B would be available in dev (whenevr you need a new child domain, create them in Prod first >clone to dev so that you maintain same sys_ids across the instance)

Hope this helps.

[Donna12]

I understand now. Lastly:  Once Company B (tenant) has been cloned to dev, we completed work and UAT, do I need to clone back to Company B, or does it automatically update Company B environment?  I suspect I do not have to clone to Company B. Thanks so much!