E-Signature

[Reena Kumari2]

Hi Team,

The requirement is that on case form if the assignment group or assigned to is changed then the digital signature should be asked on case for the person who is changing these fields value. How to achieve this.

Any help will be appreciated.

Thanks,

Reena

[Ankur Bawiskar]

@Reena Kumari2 

I believe I answered your question on how to add signature on form.

What you can do is validate using before update business rule if Assignment group changes then an entry is made into signature table for your current record

If not then abort the update.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[lastreaction122]

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@Reena Kumari2 wrote:

Hi Team,

The requirement is that on case form if the assignment group or assigned to is changed then the digital signature should be asked on surway case for the person who is changing these fields value. How to achieve this.

Any help will be appreciated.

Thanks,

Reena

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To prompt for a digital signature when the Assignment Group or Assigned To fields are modified on a case form, implement an onChange client script for these fields. This script should display a modal dialog requesting the user's digital signature upon detecting changes. Ensure the signature is captured and stored in a designated field before allowing the form submission to proceed. Additionally, consider implementing a UI policy or business rule to enforce this requirement, preventing the record from being saved without a valid digital signature. This approach ensures accountability and maintains data integrity when critical assignment fields are altered.