Email notifications for the regular self-service password reset process are not sent out

now developer · ‎06-05-2024

Hello,

I am trying to work on a notification for which I don't see anything in the email logs. I followed every possible step w.r.t Password reset for self-service for this ServiceNow instance, I received the Password reset URL but not this notification. - Reset Password Notification on Incident Table.

Please find the attached notification and set of email logs. When do this notification trigger?

Any help would be appreciated.

Dr Atul G- LNG · ‎06-05-2024

Hi @now developer

By any chance you are testing this on PDI? if yes, then email will not work on PDI.

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Ashish37 · ‎06-06-2024

Check the user profile of the recipient have Notification enabled on sys_user table.

now developer · ‎06-07-2024

Everything is enabled w.r.t user profile and notification preference. But I was able to figure it out, this gets triggered as a part of workflow and can be validated in Live environment as the list of applications for password reset is not including ServiceNow instance.

Thanks,