Hi, Is there any way to show the incident data on portal/platform ui to end user ?

kurella swamy
Tera Contributor

Hi, Is there any way to show the incident data  on portal or platform UI to end user  which were not raised by them without consuming any license?

 

Thanks in Advance

8 REPLIES 8

Dr Atul G- LNG
Tera Patron

Hi @kurella swamy 

 

A Portal is one way that an end user can log an incident and see his/ her own incident without consuming any licence. 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Not applicable

Hi @Dr Atul G- LNG 

Thank you for prompt response.
We wanted to check that data of incidents which were not raised by them. Any Idea on this?
Thanks

Hi @Community Alums 

 

Who is WE here? is fulfiller or incident manager or end user?

 

Fulfiller can see the data in native view.

 

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Not applicable

Hi @Dr Atul G- LNG 

Thanks for Prompt response.
We wanted to check that show the data of incidents which were not raised by end users.

Thank you.