Hi, Is there any way to show the incident data on portal/platform ui to end user ?

kurella swamy
Tera Contributor

‎10-10-2024 02:46 AM

Hi, Is there any way to show the incident data  on portal or platform UI to end user  which were not raised by them without consuming any license?

 

Thanks in Advance

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-10-2024 02:49 AM

Hi @kurella swamy 

 

A Portal is one way that an end user can log an incident and see his/ her own incident without consuming any licence. 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Community Alums
Not applicable
In response to Dr Atul G- LNG

‎10-10-2024 04:01 AM

Hi @Dr Atul G- LNG 

Thank you for prompt response.
We wanted to check that data of incidents which were not raised by them. Any Idea on this?
Thanks

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Community Alums

‎10-10-2024 05:35 AM

Hi @Community Alums 

 

Who is WE here? is fulfiller or incident manager or end user?

 

Fulfiller can see the data in native view.

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Community Alums
Not applicable

‎10-10-2024 02:54 AM

Hi @Dr Atul G- LNG 

Thanks for Prompt response.
We wanted to check that show the data of incidents which were not raised by end users.

Thank you.

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