How assignment group and assigned to is copied on metric result from incident record - CSAT Survey

[abhishku1]

I wanted to understand how assignment group and 'assigned to' is auto-copied on metric result(asmt_metric_result) table from resolved incident(Incident) . I verified CSAT Survey definition and checked triggered condition but could not get any script/clue that how these values are auto set in metric result from incident. I have similar requirement to set the assignment group and assigned to on metric result when RITM is closed complete.

any help on this is appreciated.

Thanks,

Abhishek

[Pradeep Thipani]

Hi @abhishku1 ,

You can add assignment group and Assigned to fields. Right click on the list view-> configure->List Layout.

Add the fields in below format using dot walking.

Thanks,

Pradeep

[abhishku1]

Hi Pradeep,

I want to auto-populate the assignment group and assigned to on metric result table from assignment group and assigned to of incident. i have already assignment group and assigned to in the list of metric result.

Thanks,

Abhishek

[Pradeep Thipani]

Hi @abhishku1,

By OOB it will populate the Assignment group and assigned to, incident table is extended from the task table. When you add those fields to list view don't you see the values populated? Please send screenshots if not.

Thanks,

Pradeep