How can I fetch incidents that were handled by Network Assignment users,

[ted46_559]

How can I fetch incidents that were handled by Network Assignment users, 

[Dr Atul G- LNG]

Hi @ted46_559 

Not that straightforward. If you are looking for historical data, there isn’t a direct way. But you can go through metrics and, in those metrics, use the assignment group. Here, when the group is 'Network', it refers to the work done only by that assignment group, as I assume

[Ankur Bawiskar]

@ted46_559 

you can use OOTB metric of Assignment Group on incident table OR create a new one for your case

this link has solution

Report on tickets 'touched' or 'handled' by an Assignment Group 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@ted46_559 

Hope you are doing good.

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