How can I get all servicenow users data, Is it necessary to have permission to sys_user table?

RoliTripa
Giga Expert

‎08-25-2023 04:23 AM

I am working on Enterprise search solution. We show 3rd party data like Servicenow to search.
For servicenow KB if article has to no permissions set then it is shown to everyone in the organization  , we stamp all AAD users. Now it is causing a scenario where results are visible to users who are not part of Servicenow also can see knowledge base in their search result. 

I am planning to redesign our product so that only servicenow users get to see data. For that we need all servicenow users information. We are aware that this information lies in sys_user table however if we do not have read access to that table how we can get user information. Is there any workaround we can look for?

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Peter Bodelier
Giga Sage

‎08-25-2023 04:50 AM

Hi @RoliTripa ,

 

If you don't have access to the table, there is no workaround.
Make sure you receive the right role to get the information you need.


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