How to add more information in the announcements in service operation workspace?

[kiran115]

The above represents the announcement list view mode. How can additional information, such as "assigned to," be included in this view? Is this accomplished by editing with the UI builder, or are there specific configurations that need to be implemented?

[Dr Atul G- LNG]

Hi @kiran115 

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/service-operations-w...

About this task

You can customize how the Entity View Action Mapper (EVAM) component is configured for the Announcements section. While the data can be customized for the default landing page, the visual styling changes can be done only by creating a copy of the landing page. In the base system, announcements and the corresponding data sources are defined for the following tables:

• Outage [cmdb_ci_outage]
• Banner Announcement [sys_ux_banner_announcement]
• Incident [incident]

You can add announcements for additional tables by defining additional data sources in the EVAM definition.

Procedure

1. Navigate to All > Entity View Action Mapper (EVAM) > EVAM Definitions.
2. From the EVAM Definitions list, select SOW - Announcements.
   For information on EVAM definition, see Create an EVAM definition.
3. Edit the data source of an announcement by navigating to the EVAM Datasource M2Ms related list and edit the required data source.
   For information on data sources, see Define a datasource.
4. Create an announcement for an additional table by adding a data source for that table.
   For information on data source, see Define a data source. For information on defining a data source, see Define a datasource.
5. (Optional) Source the custom announcements into the Announcements section by creating an additional banner announcement configuration for the Banner Announcement [sys_ux_banner_announcement] table.
   1. Create a banner announcement configuration and the corresponding banner announcements.
      For information on creating a banner announcement configuration, see Next Experience banner announcements.
   2. Associate the banner announcement configuration with the sn_sow.banner_announcements_config_id property.
      1. Navigate to All > sys_properties.list.
      2. Select the sn_sow.banner_announcements_config_id property.
      3. On the System Property form, specify the sys_id of the banner configuration as the property value.
6. Configure how an announcement should be displayed for a data source by editing an EVAM view configuration and template.
   1. Navigate to the EVAM View Config Bundle M2Ms related list and select the required configuration bundle.
   2. On the EVAM View Config Bundle form, navigate to the EVAM View Configs related list and select a configuration for the required data source.
   3. On the EVAM View Config form, open the template from the View Template field.
   4. On the View Template form, edit the Template field.
      For information on editing a template, see Define an EVAM view template.
   5. Select Update.

[kiran115]

@Dr Atul G- LNG  I tried this but nothing is reflecting in the SOW

[Dr Atul G- LNG]

Then I guess no way to do this, Try to log a case with SN and share feedback.