Add a field to the contextual side bar on the SOW

[Ken61]

Hello All,

On the Service Operation Workspace, how can I add assignment group field to the contextual side bar under Record Information side bar on both incident and interaction.

OOTB 2 field available now and we want to add 'Assignment group' field to it. Screen shot below. This should be done o

[Mahathi]

Hi @Ken61 ,

You can try adding fields in the field attribute available in the /sys_ux_app_route table inside Record information.

Please mark helpful and accept as solution if this helps.

Thanks,

Mahathi

[Ken61]

@Mahathi 

Thanks for your response. 

Can you please explain further on what's need to be done here because I am unable to add the field when I went to the table you mentioned above. Screenshot below.

[Mahathi]

@Ken61 , i am able to add a field but it doesn't work/reflect in the record information section.

I feel it is OOB and cannot be customized for now but will look for any other solution and let you know.

Thanks