How to create Non Human User in ServiceNow

[Ajit]

Hi Experts,

Does ServiceNow supports non human users? 

I went through https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-group...

Web service access only - Is this configuration parameter that distinguishes between human account and non-human account?

Thanks in advance!!! 

[Dr Atul - LNG · Accepted solution]

Hi @Ajit 

Seems you are talking about Service Accounts. 

Create a services account in ServiceNow. Login to ServiceNow and navigate to system security > users and groups > users. Click on New.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/site-reliability-ops...

https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/inbound-soap/task/t_...

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/cloud-management-...

[Ajit]

Hi Atul,

Thanks for the response. I am interested in non-human users, i.e bot user. How we can differentiate in normal user and bot user. 

Thanks

Ajit

[Dr Atul - LNG]

Hi @Ajit 

Web service access only - Is this configuration parameter that distinguishes between a human account and non-human account?

The Web service Access is the only option. 

This bot user will used for integration or for any other purpose? By naming convention like last name _bot or something you can use to differenate. 

[AndersBGS]

Hi @Ajit ,

When creating new users, you can mark as below OOTB:

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders