How to create Non Human User in ServiceNow

Ajit
Tera Contributor

Hi Experts,

 

Does ServiceNow supports non human users? 

I went through https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-group...

 

Web service access only - Is this configuration parameter that distinguishes between human account and non-human account?

 

Thanks in advance!!! 

1 ACCEPTED SOLUTION

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ajit 

Seems you are talking about Service Accounts. 

 

Create a services account in ServiceNow. Login to ServiceNow and navigate to system security > users and groups > users. Click on New.

 

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/site-reliability-ops...

 

https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/inbound-soap/task/t_...

 

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/cloud-management-...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Ajit 

Seems you are talking about Service Accounts. 

 

Create a services account in ServiceNow. Login to ServiceNow and navigate to system security > users and groups > users. Click on New.

 

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/site-reliability-ops...

 

https://docs.servicenow.com/bundle/tokyo-application-development/page/integrate/inbound-soap/task/t_...

 

https://docs.servicenow.com/bundle/vancouver-it-operations-management/page/product/cloud-management-...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi Atul,

 

Thanks for the response. I am interested in non-human users, i.e bot user. How we can differentiate in normal user and bot user. 

 

Thanks

Ajit

Hi @Ajit 

 

Web service access only - Is this configuration parameter that distinguishes between a human account and non-human account?

The Web service Access is the only option. 

 

This bot user will used for integration or for any other purpose? By naming convention like last name _bot or something you can use to differenate. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AndersBGS
Tera Patron
Tera Patron

Hi @Ajit ,

 

When creating new users, you can mark as below OOTB:

AndersBGS_0-1704717703349.png

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/