We have two production instances serving two different use cases, and one instance hosts the service portal used corporate wide. We'd like to connect the two instances so that users can see their requests in one place. How would you recommend we go about interfacing two instances together? (i.e. user can see their RITMs in one list widget and when they drill down to record displays data for respective instance).
We might need more information about what is in each instance, but basically you are going to need to modify the widget to list the RITMs, so that the hyperlink for each is the URL to the record detail in the instance where it resides. You are going to need to make sure you get past Single Sign on issues and even when viewing the record there could be references back to the original instance. This all seems like more work than just getting everything into one instance with scoped apps, but maybe we need more information on your use cases.
We have two significant different production instances one for our Products and one for Corp. The corp one hosts the service portal, and we have catalog items on both. The idea to do a custom widget with joined data was the path we were thinking of going. Thanks for the tip!
