This is my current working ServiceNow system-
Seller Inquiry from Portal is settling on -> Seller Inq table
The purchase manager assigns an inspection agent to visit the site and inspect the vehicle
Purchase managers and Inspection agents work in a workspace we created.
A flow runs to create/onboard a vehicle record on the vehicle once the vehicle admin approves the purchase.
Once a vehicle is created, an incident for initial servicing is created.
Booking records were coming from an external portal, currently not a part of ServiceNow.
Now, I want to know what the possible ways are to achieve the following-
1. To set up a booking portal - A portal where anyone can come, register, on the landing page can view and select choices, then select the car and view the pricing (estimator).
2. To set up pricing - Is there is any way in Servicenow to set up pricing for renting vehicles, something like pricebook and quotation.
3. To introduce field service management - there are several cases where field service will be in use, such as field agents dropping and picking vehicles, Emergency road assistance on the way is also provided by field agents, and Inspection work is also a field service job. I'm looking for a way to implement field service management. I found a family plugin for FSM, but I need some clarity to implement FSM to cater to these use cases.
I need to implement these things in ServiceNow to remove dependencies from external systems and create smooth processes across all the services. Kindly share some expert insights to help build these requirements for my Car Rental Use Cases.
