In the KB Record Article type choice field value two value' should visible in Self Serv Search view

[AmadasaniS]

We have a requirement related to Knowledge Base (KB) records. In KB record has an Article Type choice field with three values:

1. End User KB
2. General (End User & Tech Team)
3. Technical KB

For KB records with Article Type set to End User KB or General (End User & Tech Team) and State = Published, these articles should be visible in the Self-Service Portal search view.

However, KB records with Article Type = Technical KB are not visible in the Self-Service Portal search view. Please provide a solution to resolve and fix this issue.

Below, I have added a screenshot of the Self-Service Portal and marked in yellow the area where the search option is located, Please provide solution how to resolve this issue and solution

[AmadasaniS]

Any one could you please provide solution on this requirement.

[AmadasaniS]

Any one could you please provide solution how to resolve this issue.

[thomasshalb]

To fix this, update the Self-Service Portal search filter / knowledge query so it explicitly excludes “Technical KB” articles. In ServiceNow, check the Knowledge Base configuration and portal search source (usually the  query used by the portal) and ensure it includes a condition like Article Type IN (End User KB, General) and State = Published. Also verify that user criteria / roles for Technical KB do not allow end users, since Technical KBs are typically restricted to IT roles and therefore hidden from the portal search.