Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

incident escalation

Ketan Pandey
Tera Expert

‎07-23-2024 04:32 AM

Hi All,

Is there any table which can be used for incident escalation purpose.

Labels:
0 Helpfuls
  • 467 Views
1 REPLY 1

Sandeep Rajput
Tera Patron

‎07-23-2024 07:03 AM

@Ketan Pandey OOTB there is a Escalation Histories [sysrule_escalate_history] table which can be used for this purpose.

 

Please mark the response helpful and accepted solution if it manages to answer your question.

0 Helpfuls