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incident escalation

Ketan Pandey
Tera Expert

‎07-23-2024 04:32 AM

Hi All,

Is there any table which can be used for incident escalation purpose.

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Sandeep Rajput
Tera Patron

‎07-23-2024 07:03 AM

@Ketan Pandey OOTB there is a Escalation Histories [sysrule_escalate_history] table which can be used for this purpose.

 

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