Instance Performance / Response Times

[Sean8]

Other than the ServiceNow Performance Dashboard is there another way to assess how an instance is performing?

Maybe a way to report on logs or track Instance System Performance such as Response time etc...

[Shivambitanwar1]

Hi Sean,

System Diagnostics > Active Transactions (All Nodes) can give you more details about How each node is performing.

There is a new functionality introduced in Washington release : 
https://docs.servicenow.com/bundle/washingtondc-platform-security/page/administer/time/reference/r_C...

Warm Regards,

Shivambi

[JC Moller]

I have +200 different reports added for monitoring different aspects of performance. The OOB functionality / applications really do not tell what is happening with your eg. integrations. You need to monitor them and do follow-up checks regularly. If you have +100 integrations and +100 MidServers you cannot just leave them running in the  background and hope for the best. Dashboards, reports, scheduled reports, sys trend jobs and regular daily check-ups on the metrics is usually what it takes. If you find any metrics out-of-scope, then you look into the issues more closely.

BR, Jan

[JC Moller]

Hi,

Application Insights is a free application that also comes with a complementary MetricBase (com.snc.clotho) database. It is definately worth checking out if you are interested in improving monitoring the performance of your application nodes. 

- Jan

https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/platform-per...