Knowledge Article movement
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09-22-2023 02:12 AM
HI,
I want to move All the articles which are there in one knowledge base to another another knowledge base without any impact on the knowledge articles.
Please suggest the best approach for this.
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09-22-2023 02:19 AM
Hello Ramesham,
You can update the knowldge base field of the knowledge articles. You can also write the fix script to update it in bulk.
Thank you,
Omkar
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09-22-2023 02:22 AM
Changing knowledge base field for many articles and publishing again will consume more time.
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09-22-2023 02:42 AM
@ramesham once you update the knowlegde base. please check the below link to bluk publish the articles.
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09-22-2023 02:43 AM
How many articles do you have to be updated?
You can update it's KB using background script/fix script
You don't need to update article one by one
Just add existing knowledge base name in the addQuery and use while loop to update the articles
Note-Assuming you wan to move all article from one knowledge base to another one
If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful based on the Impact
Thanks,
Manjusha Bangale