Knowledge Management Dashboard - Top Searches

[rampikutva]

Hello All,

Good Morning. How are you?

We have a knowledge management dashboard in our servicenow instance.

In that dashboard, we do have titles named "Top Searches - All", "Top Searches - Knowledge", "Top Searches - Catalog Item", "Top Searches - Incident",etc.

I am not sure where to locate these titles in our servicenow instance.

Do let me know where to find these?

Thanks,

Ram Prakash K R

[rampikutva]

Hello @Dr Atul G- LNG ,

There is a dashboard named "Knowledge Management" which contains titles like "Top Searches - All", "Top Searches - Knowledge", "Top Searches - Catalog Item", "Top Searches - Incident".

I am not sure where to find these titles in servicenow instance.

Screenshot is as follows:

[Dr Atul G- LNG]

Hi @rampikutva 

You can click on 3 lines at right side and then you will get pencil icon these individual widget. Click on that and you will reach to the report.

[rampikutva]

Hi @Dr Atul G- LNG ,

I am not getting "Pencil" Icon.. That's the problem.

Hence not sure where to locate these titles in servicenow instance.

Thanks,

Ram Prakash K R

[Dr Atul G- LNG]

Hi @rampikutva 

The prime reason , you dont have access to these dashboard , you have only read only.

Another way

Go to report

Search for these name

[Dustin Mustain]

Those are the Top Searches in the Text Search widget. The system property glide.ts.widget.top_search_tables is the list of table names included.