Mandatory Survey Completion in ServiceNow: Methods and Best Practices?

[i_sachin_]

Hello ServiceNow Community,

I'm curious about whether it's possible to make surveys mandatory for users to fill out within the ServiceNow platform. Specifically, I'm wondering if there are any methods or best practices for enforcing completion of survey forms,

[pavan9885]

Hi @i_sachin_ ,

You can make the surveys mandatory . Please follow the recent version article servicenow suggesting the surveys.

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/survey-administrati...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0812348 

[jack5253]

Enforcing mandatory survey completion within the ServiceNow platform involves utilizing various methods and best practices to ensure user compliance. One approach is to leverage ServiceNow's built-in features such as workflows, business rules, and UI policies to enforce mandatory survey completion. By configuring these elements, administrators can set up automated processes that prompt users to complete surveys before proceeding with certain actions or tasks within the platform. Additionally, utilizing scripting capabilities in ServiceNow, such as JavaScript, can enable custom validation logic to enforce survey completion based on specific criteria or conditions. Best practices for enforcing mandatory survey completion include clearly communicating the importance of surveys to users, providing incentives for completion, and integrating surveys into existing workflows seamlessly to minimize user resistance. Furthermore, regular monitoring and reporting on survey completion rates can help identify areas for improvement and ensure ongoing compliance with mandatory survey requirements. Overall, by combining technical configurations with effective communication and incentivization strategies, organizations can successfully enforce mandatory survey completion within the ServiceNow platform.

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[i_sachin_]

Hi @jack5253 ,Thank you for the insightful response regarding enforcing mandatory survey completion within the ServiceNow platform. I'm curious about exploring alternative options for gathering user input and feedback within ServiceNow. Specifically, I'm wondering if it's feasible to utilize checklists as a replacement for survey capabilities. I'd appreciate any insights into implementing checklists in ServiceNow or using them as a substitute for traditional survey forms.

[john533]

Enforcing completion of survey forms within the ServiceNow platform can be achieved through various methods and best practices. One common approach is leveraging ServiceNow's workflow capabilities to automate the process of assigning surveys and tracking completion. By integrating surveys into workflows, you can establish rules that require users to complete surveys before proceeding to certain tasks or accessing specific features within the platform. Additionally, using notifications and reminders can help reinforce the importance of survey completion and prompt users to take action. Another strategy is to integrate survey completion into key performance indicators (KPIs) or metrics tracked within ServiceNow, linking completion rates to individual or team goals to incentivize participation. Combining these approaches with clear communication and user training can help enforce survey completion effectively within the ServiceNow platform. Spotify Premium APK Todo desbloqueado is a popular music streaming platform offering millions of songs, podcasts, and playlists worldwide.