My company can't afford the ServiceNow TPP program to create a ServiceNow App.

[prakash_gampala]

My company's customer uses ServiceNow. We provide service through our helpdesk.
I have to integrate my customer's ServiceNow into our helpdesk.
My company can't afford the ServiceNow TPP program to create a ServiceNow App.
Can I create an integration in my PDI and install it to test in their DEV/TEST (like AddtoUpdateSet from "Share")?
Which scope is best while creating this integration, Global or Scope?

Thanks in Advance.

#ServiceNow @ben_hollifield 

[Ryan Duce · Accepted solution]

You don't need to be a member of the TPP to build scoped apps.

You have several options for your use case.

• Create a scoped application on your company's instance using Studio (All > System Applications > Studio). This is free and can be saved to the company's ServiceNow application repository. The company will own the scoped application and can deploy it to any other instance they own. Your customer can similarly do this without paying for the TPP (recommended).
• Create a scoped application on your instance and the customer's instance using App Engine Studio. This is a licensable design time environment to make building scoped applications easier. Talk to your account manager about licence cost and compare it to the cost of TPP membership.
• Use Service Bridge. There are two plugins - one for producers (yourselves) to publish catalog items and services to your customers' instances - and one for consumers (your customers) to consume your services in their own instance. There are no licensing implications for the consumer instance, but some for the producer instance. I'd recommend searching the docs and taking NowLearning courses on Service Bridge before proceeding - and again, worth comparing SB licence cost to the TPP.

[prakash_gampala]

Objective

Our primary goal is to integrate ServiceNow with our Helpdesk while keeping customizations on the customer side to a minimum. This integration will focus on managing incident data effectively.

Key Details

1. New Incident Category: We've added a new category called "expense" to the incident form in ServiceNow.

2. Record Producer Creation: A Record Producer has been set up to create incidents specifically categorized as "expense." This allows for automatic inclusion of details such as the logged-in user, short description, and other relevant fields, which can then be sent to the Helpdesk through the integration.

3. Field Alteration via Helpdesk: The integration will allow our Helpdesk to modify specific fields in ServiceNow incidents, including the State, Impact, and Urgency. Additionally, the comments section can be used for communication between both parties, ensuring seamless information exchange.

Please check the screenshot below.

Thanks in Advance